ClearToken® Exchange

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FAQ: Frequently Asked Questions

Android:
1) Open the Play Store.
2) Tap your profile.
3) Go to "My Apps and Games"
4) Find ClearToken's app and click "Update" next to it. If it says Open instead, it is already up to date.

iOS:
1) Open the App Store.
2) Tap your profile icon at the top of the screen.
3) Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.


Potential reasons why this is happening:
A) Bluetooth is not turned on. When Bluetooth is on, you should see a icon in the top bar of your phone. To enable:
Android: Drag down from the top of the screen, and find the icon, and click it to make it light up.
iOS: Swipe up from the bottom of the screen to activate Control Center. Tap the Bluetooth icon to get it to light up.
Or, go to Settings. Select "General." Tap on the icon.
B) Bluetooth has a range limit of a few rooms. If you are not in a location that has ClearToken®, you won't see anything.
C) The app was denied location permissions. Android and iOS require location permissions to be enabled in order for applications to use bluetooth.
Android: Turn Location Permissions on:
Go to Settings > Apps > ClearToken® > Permissions
Make sure Location is set to "Allow only while using the app"
iOS: Turn Location Services on:
Go to Settings > Privacy > Location Services.
Make sure that Location Services is on.
Scroll down to find ClearToken®.
Tap the app and select "While Using the App"


This most often happens because your phone is looking at an old account of yours.
To change which account your app is attached to:
Android: Long press on the ClearToken® app's icon, then select "Clear Data". When you next open the app, it will ask for your cell phone number.
iOS: Uninstall the app by long pressing on the app's icon, then clicking the x button, then reinstall the app. When you next opent he app, it will ask for your cell phone number.
See also: "How do I transfer funds?"

From the main page of this site, select "Transfer funds" and follow the steps provided.

While adding funds, after you verify your identity, it will ask you if you want to use a different credit card. Click that link, answer the are you sure question, and you will be taken to the enter credit card information page.

When setting up a phone, provide the same phone number as the main account to the second phone. The first phone will get the confirmation text message, and allow the second phone to use the same funds.

Not a problem. Please ask for a refund via the Withdrawal Request form: link

Each Month, we sell you 4 credits for $1 to the location at which you last used ClearToken®. These credits work like quarters, and are used first when you do laundry.

This only applies to your existing Exchange balance if over $1.

No. The only time we ever charge your card is when you use the fund your account pages on this website.

You are welcome to call us at (720) 373-7000 or send a message to us via the support form.