A) Bluetooth is not turned on. When Bluetooth is on, you should see a
icon in the top bar of your phone. To enable:
Android: Drag down from the top of the screen, and find the icon, and click it to make it light up.
iOS: Swipe up from the bottom of the screen to activate Control Center. Tap the Bluetooth icon to get it to light up.
Or, go to Settings. Select "General." Tap on the icon.
B) Bluetooth has a range limit of a few rooms. If you are not in a location that has ClearToken®, you won't see anything.
C) The app was denied location permissions. Android and iOS require location permissions to be enabled in order for applications to use bluetooth.
Android: Turn Location Permissions on:
Link to this question
Go to Settings > Apps > ClearToken® > Permissions
Make sure Location is set to "Allow only while using the app"
iOS: Turn Location Services on:
Go to Settings > Privacy > Location Services.
Make sure that Location Services is on.
Scroll down to find ClearToken®.
Tap the app and select "While Using the App"